Time is non-refundable...
While life happens and things come up, there should be no reason for appointments to be cancelled within 24 hours or simply not showing up, except in the case of rare emergencies. Here at Timeless Beauty, we always do our best to respect your time and work around your busy schedule and kindly request that you do the same in return.
When you do not show up to an appointment without giving sufficient notice, not only is this small business losing money but other clients are missing out on that appointment time which could have been filled if given the appropriate notice of cancellation.
If you choose to cancel or reschedule your appointment within 24 hours, a cancellation fee equal to 50% of the reserved services will be charged. If you simply do not show up, 100% of the price of reserved services will be charged as a no-show fee. Failure to attend an appointment 3 times in a row without giving at least 24 hours notice will mean that you are no longer able to book in.
While this is a difficult decision it is one that is necessary in order to protect this small local business.
Thank you for your kind understanding.